Refund & Replacement Policy

At APEX Workforce Solution, we are committed to providing reliable manpower services. We have clear guidelines regarding agency fees, replacements, and refunds to ensure a transparent relationship with our clients.

1. Replacement Policy (First Priority)

In the manpower industry, we prioritize replacements over direct refunds. If a worker provided by us leaves the job without valid reason within the agreed guarantee period (e.g., 15 or 30 days depending on the contract), we will provide a free replacement worker within 7 to 10 working days.

2. Eligibility for Refund

A refund of the agency fee (or advance payment) will only be initiated under the following conditions:

• We are unable to provide a suitable worker within the agreed time frame.
• A worker leaves within the guarantee period, and we are unable to provide a replacement within 15 working days.

3. Non-Refundable Fees

Please note that the following charges are strictly non-refundable:

• Initial Registration or Application processing fees.
• Salaries for the days the worker has already worked (this must be paid directly to the worker).
• Any travel or accommodation expenses incurred during the deployment of the worker.

4. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please contact us within 3 working days of the issue occurring. You can reach out to us via:

• Email: support@apexworkforcesolution.in
• Phone: 8698588681 / 8999974287 / 8010461355

5. Refund Processing Time

Once your refund request is approved, the amount will be processed and credited to your original method of payment (Bank Transfer/UPI) within 7 to 10 working days.